- Had a confirmed appointment but when I showed up I still had to wait 45 minutes.
- Salespeople were clueless about the features of the car they were trying to sell. I knew more after 30 minutes of online research and had to constantly call out their bullshit.
- The car I had reserved was somehow no longer available, and then they tried to upsell me on extras I didn't want.
- I wanted manufacturer financing but they told me that wouldn't be possible and I had to get theirs at a much higher rate. I again had to threaten to walk out to get the advertised rate.
- All the dealerships in the area had priced their vehicles at $10K over MSRP, and the extra was pure profit for them. Heck they were making significantly more money on the car than the manufacturer themselves, all because of a government mandated monopoly.
And all this was for a >$50K luxury vehicle.
Meanwhile a friend configured a Tesla online and it showed up at his doorstep a couple weeks later, with the exact advertised price, financing and selections.
I'm currently buying a Rivian Truck, pricing is straightforward and I could be buying a T-Shirt on a Shopify site. Simple, I know the price and the experience, while not always easy, has been straightforward.
My wife has suddenly needed a new car and leans towards a Mercedes or Audi EV and we're suddenly slammed back into going onto a lot and dealing with the normal car sales bullshit and it's a nuisance. Just test driving a car (which is a fairly significant thing for someone who's not driven an EV) is a high pressure situation.