Story

As a hobbyist embedded coder, I used a Claude Pro subscription to help with unfamiliar programming tasks. In late May 2025, out of the blue I received an account suspension notice.

The only recourse is to submit a Google Form, which I did. After weeks of waiting, I submitted another. Then over the ensuing weeks and months of silence from Anthropic, I’ve submitted several more of these forms, which enter a black hole, never to emerge. At one point I was able to message with a real, but ultimately unhelpful human. They have since closed that support channel; and now you can only dialogue with an AI chatbot.

Nothing I do is sketchy. At the time of the ban, I was traveling in the U.S. and may have been on a VPN. Possibly that triggered a security issue?

Has anyone successfully reinstated their access? How? Is there some way to talk to an actual human at Anthropic? It’s very dystopian.